Privacy Policy

1. Introduction

Welcome to Driverloo.

At Driverloo, your privacy is important to us. We are committed to protecting the personal information you share while using our driver booking services or visiting our website. This Privacy Policy explains how we collect, use, store, and protect your information when you book a driver through Driverloo.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

To provide safe and reliable driver services, we may collect the following information:

Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Residential or Business Address (if provided)

Trip Information

  • Pickup Location

  • Drop Location

  • Date and Time of Travel

  • Trip Duration

  • Vehicle Details (if required)

Driver Assignment Information

  • Booking Preferences

  • Communication between you and our support team

  • Feedback and ratings

Technical Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Cookies

  • Website Usage Statistics

3. How We Use Your Information

Driverloo uses your information to:

  • Process and confirm driver bookings.

  • Assign the most suitable professional driver.

  • Contact you regarding your booking.

  • Provide customer support.

  • Improve our website and services.

  • Prevent fraudulent activities.

  • Comply with legal obligations.

  • Send important service updates.

We do not sell your personal information to third parties.

4. Sharing of Information

Your information may be shared only when necessary, including:

  • With assigned drivers to complete your booking.

  • With trusted service providers assisting our operations.

  • When required by law or government authorities.

  • To protect the rights, safety, and security of Driverloo, our drivers, or our customers.

We never share your personal information for unauthorized marketing purposes.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Although we strive to use commercially acceptable methods to protect your information, no internet transmission or electronic storage method is 100% secure.

6. Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance.

  • Remember user preferences.

  • Analyze visitor traffic.

  • Enhance your browsing experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Third-Party Links

Our website may contain links to external websites or services.

Driverloo is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

8. Your Rights

You have the right to:

  • Access your personal information.

  • Request corrections to inaccurate information.

  • Request deletion of your personal data where legally applicable.

  • Withdraw consent for certain communications.

  • Contact us regarding any privacy concerns.

9. Updates to This Privacy Policy

Driverloo may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

The latest version will always be available on our website with the updated effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Driverloo
Email: info@driverloo.com
Phone / WhatsApp: +91 96055 12000
Website: https://driverloo.com
Office Address:
Edappally,Ernakulam,Kerala, India